We handle each return/refund case-by-case with the goal of making our customers happy. We stand behind our premium coffee and we want every customer to be satisfied with their purchase. As a small business, we would prefer to work with you to find you a replacement coffee that meets your preferences.
We do not accept returns on coffee due to its perishable nature; however, we want you to be satisfied with your coffee selection. If you’re not sipping with a smile, please contact us for a replacement bag within 30 days of your order date.
We want you to be happy with your purchases and expect that brew gear should function optimally. For all returns and exchanges, please reach out to us within 45 days. All returned merchandise must be unused with all packaging contents. For issues with brew gear occurring after 30 days, please reach out to the manufacturer directly.
ONLINE ORDER ISSUES
Entered the wrong address? We are happy to cover the cost of replacing the product but ask you to cover the shipping cost of the replacement package.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 333 NW 5th street Ste 2408, Oklahoma City, OK 73102 United States.
MISSING, DAMAGED, LOST, or STOLEN ITEMS/PACKAGES
With the increase in damaged, lost, and stolen packages we are finding it difficult to afford covering the full cost to send free replacements. We now offer Route Package Protection that you can choose to add to your cart at checkout. Route offers protection on lost, damaged, and stolen packages on all orders for a nominal fee. Please note that Route requires a police report to be filed on any orders over $100 in value.
If you are missing an item from your order, please let us know ASAP and we'll get it on the road to you as quickly as possible.